I do not have access to a computer and/or the Internet; do you have a mail-order fan club?

TeamCeline is a web-based fan club, and you will need Internet access and a valid e-mail address in order to access the many benefits available to TeamCeline members.

How do I join TeamCeline?

To join TeamCeline, click on the TeamCeline section. Then click on “Sign Up Info”. You will be taken to a page that briefly outlines the TeamCeline program. Click where asked and you will be taken to the www.celinedion.com Boutique log in page with a one year membership already in your shopping cart. Click ‘Checkout Now.’

If you are a new customer with the www.celinedion.com Boutique then you must create an account. Click on “Continue” on the box to create a new account. Fill in the required information and click on “Continue”. You will then be taken to the TeamCeline registration page.

If you are an existing customer with the www.celinedion.com Boutique (or have already set up an account) then enter your email and password and click on “Log In.” You will then be taken to the TeamCeline registration page.

On the TeamCeline registration page, enter all the information requested (name, address, etc.) and click on “Continue.”

On the next page, fill in the payment details and click on “Place Order Now”. When your purchase is complete; you will see your order number. You can view your TeamCeline membership details on the “Your TeamCeline” page inside www.teamceline.com.

You will receive a confirmation e-mail outlining the details of your order. It will also provide an activation number and a link to activate your membership. This activation number is your membership number.

NOTICE:
To make sure that you receive TeamCeline newsletters in your inbox and not in junk e-mail folders, please add teamceline@teamceline.com to your address book or safe sender list.

How do I renew my membership?

We've made it easy for you to renew your membership. Simply go to www.teamceline.com and log in with your username and password. Click on the RENEW MEMBERSHIP button and choose the link that corresponds to the gift of your choice. From there, you will be taken to the shopping cart page where you can complete your membership renewal purchase. Please note that you must retain your current membership card, as you will not receive a new one. Remember: You have to renew BEFORE YOUR MEMBERSHIP EXPIRES to be entered for the chance to win and to choose your free gift!

What method of payment can I use to join TeamCeline?

For U.S. and Canadian memberships, acceptable forms of payment include: Visa, MasterCard, American Express, U.S. check or money order. For memberships outside the U.S. and Canada, Visa, MasterCard, American Express, and international money orders in U.S. funds are accepted.

Can I give my membership to a friend/family member?

Please note that TeamCeline memberships are non-transferable and non-refundable.

I signed up for TeamCeline and I have not received my membership kit, what do I do?

Please allow 10 - 12 weeks for delivery of your kit. Also, please make sure that we have your current mailing address on file. To update or double-check this information, go to The Boutique and log on to "YOUR ACCOUNT". You can make changes to your profile by clicking on "EDIT ACCOUNT INFO & PASSWORD".

If after 12 weeks, you still have not received your membership kit, Contact Us. Please ensure that the following information is included in your letter:
Name:
Membership number:
Member since date:
Complete mailing Address:

I signed up for TeamCeline. Why haven't I received any e-mails?

It is possible that your e-mail has a junk mail filter or spam protection. To make sure that you receive TeamCeline newsletters in your inbox and not in junk e-mail folders, please add teamceline@teamceline.com to your address book or safe sender list. You should also check your profile to make sure we have your correct e-mail address.

Why doesn't the TeamCeline discount show up when I add items to my cart and/or why can't I add items from the 'TeamCeline Exclusives' department to my cart?

In order to purchase TeamCeline exclusive items and/or take advantage of TeamCeline discounts at the Boutique, you must be a TeamCeline member. To access TeamCeline pricing, first log in to TeamCeline and then return to The Boutique to make your purchase. If the TeamCeline exclusive items and/or members-only pricing does not appear when you add items to your shopping cart, please try deleting your cookies and refreshing your web browser. If you experience any problems, please contact customer service at teamceline@musictoday.com.

How do I update my profile?

Simply log on to TeamCeline and go to "YOUR TEAMCELINE". Click on "PROFILE" and then on "EDIT PROFILE". You can also change your account information (mailing address, e-mail address and password) by clicking on "ACCOUNT" and then on "EDIT ACCOUNT”.

I've forgotten my password and can't access the TeamCeline area.

Simply click on "need id/password” on the TeamCeline login page. Your password will be e-mailed to you.

Where do I find my membership number/expiry date?

All information regarding your TeamCeline membership, including your membership number and expiry date, is listed in "YOUR ACCOUNT". Simply go to www.teamceline.com and log on to "YOUR TEAMCELINE" to access your membership information.

What can I use as proof of Membership to TeamCeline?

A printout of your TeamCeline Profile is proof of membership.  Simply log on to TeamCeline, click on ‘Your TeamCeline’ and print out your profile page.

I only bought my TeamCeline membership to buy tickets and now I can't get the tickets I want - I want a refund...

All new members are advised (and are required to accept) before joining that tickets are on a “first come first served” basis and that TeamCeline memberships are non-refundable and non-transferable.

We regret that we are unable to refund your TeamCeline membership.

TeamCeline is a members-only VIP Club offering Celine fans special privileges such as exclusive merchandise and significant discounts in The Boutique as well as the opportunity from time to time to access ticket pre-sale events.  As outlined on the Terms and Conditions, TeamCeline makes no guarantees of availability of tickets to TeamCeline members.  Tickets for Celine Dion concerts are available on a first come, first served basis only. TeamCeline does not warrant that tickets will be available for every concert date, or for every TeamCeline member.


My question has not been answered above. What should I do?

Please contact us (teamceline@musictoday.com).